Terms of Service

1. Agreement and eligibility

This End-User License Agreement and Terms of Service (the “Agreement”) is between Kpree (“Kpree,” “we,” “us,” or “our”) and the person or organization accepting it (“Customer” or “you”). It governs access to Kpree websites, applications, APIs, and related services (the “Services”). By creating an account, accepting an order, connecting a provider, or using the Services, you agree to this Agreement and represent that you have authority to bind the Customer.

You must be legally able to enter into this Agreement and use the Services for legitimate business purposes. If you do not agree, do not access or use the Services.

2. License and authorized users

Subject to this Agreement and any applicable order, Kpree grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term to access and use the Services for Customer’s internal business operations. Customer may permit authorized personnel to use the Services and is responsible for their access, instructions, and compliance.

3. Accounts and security

Customer must provide accurate account information, keep access methods secure, assign only necessary permissions, promptly remove unauthorized users, and notify Kpree of suspected compromise. Customer is responsible for activity performed through its accounts unless caused by Kpree’s failure to use reasonable safeguards. Credentials, tokens, and verification codes must not be shared or published.

4. Customer data and lawful instructions

Customer retains its rights in data, content, instructions, and provider-account information submitted to the Services (“Customer Data”). Customer grants Kpree the rights needed to host, copy, transmit, transform, and otherwise process Customer Data to provide, secure, support, and improve the Services.

Customer represents that it has all rights, notices, consents, and lawful bases needed for Customer Data and its instructions. Customer is responsible for consent and suppression records, recipient eligibility, advertising audiences, claims, offers, appointment, sales, transaction, and customer data, and compliance with applicable privacy, marketing, telecommunications, consumer-protection, and industry rules.

5. Communications, advertising, and automation

Customer controls whether and how Kpree assists with messaging, email, advertising, scheduling, sales-demand recovery, and other provider actions. Customer must configure truthful sender identities, approved recipients and audiences, quiet hours, frequency and budget limits, recovery sources, and any required human approvals. Kpree may block, pause, or limit an action when permissions, consent, provider status, source readiness, budget, security, or other required evidence is missing.

6. Third-party services

The Services may interoperate with third-party providers, including scheduling, communications, advertising, payment, infrastructure, and accounting services. Customer authorizes Kpree to exchange information with providers Customer connects. Customer is responsible for its provider accounts, funding, fees, permissions, and compliance with provider terms. Third-party services are not controlled by Kpree, and their availability, decisions, and data practices are governed by their own agreements.

7. Fees and payment

Customer will pay fees stated in the applicable order, checkout, or subscription plan, plus applicable taxes. Unless stated otherwise, fees are non-refundable except where required by law. Kpree may suspend paid features after notice if an undisputed amount remains overdue. Payment credentials are handled by the applicable payment processor under its terms.

8. Acceptable use

Customer must not use the Services to violate law or third-party rights; send deceptive, unlawful, or unauthorized communications; evade consent or suppression controls; upload malicious code; probe or disrupt security; access another customer’s data; reverse engineer the Services except where law prohibits this restriction; resell or sublicense the Services without written permission; create unsafe automated decisions; or misrepresent provider approval, campaign performance, identity, or affiliation.

9. Ownership and feedback

Kpree and its licensors own the Services, software, documentation, designs, and related intellectual property. No rights are granted except those expressly stated. If Customer provides suggestions or feedback, Kpree may use them without restriction or obligation, provided Kpree does not identify Customer publicly without permission.

10. Confidentiality and privacy

Each party will use reasonable care to protect the other party’s non-public confidential information and use it only for the relationship. These duties do not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. Required legal disclosures are permitted after reasonable notice when allowed. Kpree’s handling of personal information is described in the Privacy Policy.

11. Service changes, suspension, and termination

Kpree may update the Services and may suspend access to protect security, prevent unlawful or harmful use, respond to provider restrictions, or address material breach. Either party may terminate as permitted by an order or if the other party materially breaches and fails to cure within a reasonable notice period. On termination, the license ends and Customer must stop using the Services. Provisions that by their nature should survive will survive, including payment, ownership, confidentiality, disclaimers, liability limits, and dispute terms.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Kpree disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing. Kpree does not guarantee uninterrupted operation, provider approval, message delivery, advertising results, recovered revenue, accounting outcomes, or legal compliance. Customer remains responsible for business, financial, marketing, and legal decisions.

The Kpree Assistant provides automated, general product information. Its answers may be incomplete or inaccurate and are not professional advice, a binding offer, or a representation that a capability, integration, price, or result is available to a particular Customer.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility. Except for amounts owed, misuse of the other party’s intellectual property or confidential information, indemnification obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party’s aggregate liability arising from the Services will not exceed the amount Customer paid Kpree for the Services during the twelve months before the event giving rise to the claim.

14. Indemnification

Customer will defend and indemnify Kpree against third-party claims arising from Customer Data, Customer’s provider accounts or campaigns, Customer’s violation of law or third-party rights, or Customer’s material breach of this Agreement. Kpree will promptly notify Customer and provide reasonable cooperation. Customer may not settle a claim in a way that admits fault by or imposes obligations on Kpree without written consent.

15. General terms

Customer may not assign this Agreement without Kpree’s written consent, except in connection with a merger or sale of substantially all relevant assets where the successor assumes this Agreement. Kpree may assign this Agreement as part of a reorganization or business transfer. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver.

The applicable order form governs the chosen plan, fees, and any negotiated governing law or dispute terms. If no order form supplies those terms, the laws applicable to Kpree’s principal place of business govern, without regard to conflict-of-law rules, and disputes must be brought in courts with jurisdiction over that location. This Agreement, the Privacy Policy, and any applicable order form are the entire agreement about the Services.

16. Changes and contact

Kpree may update this Agreement by posting a revised version and updating the date above. Material changes may also be communicated through the Services or Customer’s established contact channel. Continued use after an update takes effect constitutes acceptance to the extent permitted by law.

Questions about this Agreement may be submitted through the contact form on kpree.com, the Kpree support channel provided to Customer, or Customer’s Kpree workspace administrator.